Shipping & Order Information – KosHjem
Average Shipping Time

After placing your order, the processing time is 1–3 business days.
Orders placed on weekends or after business hours may require slightly longer processing.

Once your order is processed and shipped, the average delivery time is 3–5 business days.

We strive to make the ordering and shipping process as simple and transparent as possible.
If you have any questions or need more information, please contact our customer service team.

How to Place an Order

The KosHjem store offers a simple and user-friendly purchasing process:

1. Visit the product page and click the “Add to Cart” button.
2. Make sure all variations are correctly selected (size, color, etc.).
3. Click the “Checkout” button.
4. Enter the correct shipping address and carefully verify your information.
5. Click “Continue to Shipping”.
6. On the shipping page, review your information. All orders include free shipping with no minimum order amount. Shipping is done via FedEx Canada.
7. Click “Continue to Payment”.

Available Payment Methods

All payment methods in the KosHjem store are protected with SSL encryption to ensure secure purchases:

• Credit Card (AMEX, Mastercard, Maestro, Visa)
• PayPal
• EPS
• Sofort / Immediate

After selecting your payment method, click “Complete Order”.
You will be redirected to the chosen payment platform — please follow the instructions there to complete your purchase.

If any issue occurs during payment, our customer service team is happy to assist.

Shipping Costs

Shipping is completely free for all orders, with no minimum order amount.
Products are delivered directly to your home with no hidden costs.

Order Dispatch

Found the perfect product? Want to receive it as soon as possible? So do we.

To offer favorable pricing, we sometimes batch orders together before shipping. Once the minimum batch is reached, orders are dispatched together.

We appreciate your understanding and support of this more sustainable and efficient shipping approach.

We always strive to ensure your order arrives as quickly as possible.

If you want your order shipped the same day, please contact us via email.
Our customer service team will help find the best solution.

📧 kontakt@koshjem.com

Company Information

KosHjem is operated by Prestige Ecom Limited, a company based in Hong Kong.

• Business Registration Number: 80021250
• Company Address:
  2301, 23/F BAYFIELD BLDG 99
  HENNESSY RD WAN CHAI
  HONG KONG
• Customer Service Contact: kontakt@koshjem.com